REFUND POLICY
REFUND POLICY
We want to make sure you're happy with your purchase. To ensure we can best assist, you must report any issues or problems with an order (including but not limited to missing, damaged, defective, wrong item, request for return) no later than 14 calendar days of delivery by emailing order@jesin.com.
Retain all packaging including shipping labels and outer shipping cartons until you have confirmed your entire purchase has been received in good order.
CANCELLATIONS
Orders are considered non-refundable. Cancelling orders may not be possible and requests are handled on a case-by-case basis. We are unable to process cancellations once any part of an order has entered the shipping process (whether or not a shipping confirmation has yet been sent). JESIN, at our sole discretion, may authorize the cancellation of an unshipped order provided we are able to fully process the cancellation before it has entered the shipping process. Should a cancellation be accepted, cancelled orders are reimbursed in the form of a gift card / store credit. All gift cards are issued in US Dollars and do expire after 12 months.
For orders that are successfully cancelled, you may request reimbursement to your payment card instead of a gift card, subject to a 10% processing fee.
RETURNS
Returns are completed on a case-by-case basis at the sole discretion of JESIN wherein the product is unopened, unaltered, and in original resellable condition. If a return is granted by JESIN, you are responsible for all freight/shipping costs including any duties and/or taxes that may be applicable. Products shipped back to us without an authorized return are considered forfeited and will not be refunded or credited.
You may choose to have a return credited to a gift card (expire after 12 months) or the original payment method on the order. There is no restocking fee for authorized returns only.
Returns credited to a gift card will be less shipping fees (except in cases wherein the return relates to an order that has not entered the shipping process).
Returns refunded to the original payment method will be less shipping fees and a processing fee of 10% of the product value which includes payment processing fees.
Please note that refusing a package at delivery does not constitute an authorized return. When packages are refused at delivery, the carrier charges additional return shipping fees that you will be responsible for. As shipments are often split into multiple boxes, we will examine refused merchandise when all boxes are safely received at our warehouse and issue a refund for the value of the returned merchandise, less shipping fees (both directions), credit card processing fees, and a 20% restocking fee (minimum restocking fee $25 USD). Processing of refused packages may take up to 30 business days.
IN-TRANSIT DAMAGE, LOSS, THEFT AND/OR PILFERAGE
Retain all packaging including shipping labels and outer shipping cartons until you have confirmed your entire purchase has been received in good order. We are unable to process claims for damage or missing items if any packaging has been discarded.
For full details please see our Shipping Policy.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
CLAIMS FOR DEFECTIVE ITEMS
JESIN has stringent quality control processes in place to ensure the quality of the products we sell. Due to the nature of our products, results may vary based on individual technique, experience, and skill. Should you believe a product is defective, please contact us at order@jesin.com to discuss. If we can ascertain that a product is in fact defective, we will offer a replacement or refund at our discretion. In cases where we are unable to determine whether or not a product is defective, if appropriate, we will provide a return shipping label for the product to be sent back to us. Upon receipt, the product will be inspected and quality tested. If we determine, at our sole discretion, that the product is in fact defective, you will be provided with a full refund of the order. If, at our sole discretion, we determine the product to be within quality specifications, you will have the option of a refund less shipping costs (both directions), or to have the product shipped back to you at an additional cost.
EXCEPTIONS / NON-RETURNABLE ITEMS
Sale items, pre-order items, backorder items, lengthened shipping items, and gift cards are final sale, are non-returnable, and are non-refundable.
Introducing
Pouring candles in your DIY JESIN containers
A DIY adventure with soy wax
Pouring candles - doesn't that sound like a wonderfully relaxing and at the same time creative activity? It's no wonder that candle making in unique containers is becoming more and more popular. In a world that is becoming more and more hectic, many people long for a little bit of peace and comfort. And that's exactly what candle making can offer!
Why soy wax instead of paraffin wax?
Before we delve into the magical world of candle making, let's take a look at the material used. Soy wax has replaced the tried and tested paraffin wax in many households in recent years, and for good reasons:
Environmentally friendly: Soy wax is made from soybeans, a renewable resource. In contrast, paraffin wax is extracted from petroleum, which is less environmentally friendly. Better for your health: Burning paraffin wax produces harmful substances such as benzene and toluene. Soy wax, on the other hand, burns cleaner and produces less soot.
Longer burning time: Soy wax has a lower melting temperature, which means the candle burns longer. More candlelight for your money - who can resist that?
Better scent development: Soy wax has the wonderful property of holding scents better and releasing them more evenly, which leads to a more intense and long-lasting scent experience.
The candle-making trend:
Why now?
Why is candle-making so trendy? There are several reasons why people around the world are turning to wax-making and wick-cutting:
Relaxation and stress relief: The process of making the container for your DIY candle yourself is already "addictive". And then there's the process of making the candle: it can be extremely calming. The warmth of the liquid wax, the gentle scent and the steady stirring act like a meditation. A moment of calm in the midst of hectic everyday life.
Creative expression: There are no limits to creativity when making candles. Whether you mix colors with JESIN for your candle container, experiment with scented oils or try out different silicone mold containers - each candle is unique with JESIN and an expression of your creativity.
Personalized gifts: Homemade candles are fantastic gifts. They show that you have taken the time and effort to create something unique. Perfect for birthdays, holidays or simply to make someone happy. Because anyone can buy off the shelf. Now individuality is required!
Sustainability: In a time when sustainability is becoming increasingly important, candle making with environmentally friendly materials such as soy wax is a great way to live more consciously. Likewise, you can refill your cast JESIN container with soy wax again and again! So it's a great "re-fill" option.
Aromatherapy: Scented candles can lift the mood, relax or even promote concentration. The aromas of lavender, citrus fruits or eucalyptus can work small miracles in everyday life.
Now that you know why soy wax is great and why candle making is so trendy, let's get started!
Step-by-step instructions:
Your own soy wax candle in a JESIN container
Pouring with JESIN
1) Mix the JESIN in a suitable cup. Mixing ratio is 2:1, i.e. 2 parts powder and 1 part liquid. But please use weight - and not feel! ;)
2) Now add some color (if you want), such as the LIQU-MENTs, and stir the color in well.
3) Then take your silicone mold and pour the JESIN into it. Don't rush, because you have 20 minutes of processing time. With a little tapping on the edge of the silicone mold or a vibration plate, you can get all the bubbles out.
4) After waiting 20 minutes, you can now take your beautiful, self-made candle cup out of the mold. It now needs about 12-24 hours until the moisture has completely evaporated, only then can you fill it with candle wax.
-> small tip: If you have a silicone mold and you are not sure how much JESIN you need, just fill the mold with water. This amount of water times 2 gives you the amount of JESIN you need. It's that easy!
Pouring with JESIN SOY WAX
Prepare materials:
- JESIN SOY WAX
- Your DIY JESIN container
- JESIN SOY WICKS (candle wicks that are perfectly matched to the JESIN SOY WAX)
- Fragrance oil (optional)
- Dye (optional)
- Stirring sticks
- Craft Sticks with the holes punched (we need this as a wick holder)
- Thermometer
- Double boiler or heat-resistant measuring cup
Preparation:
Place the wick in the middle of the container. Depending on the size of the container, several wicks are suitable. The JESIN SOY WICKS have an average burning radius of 7 cm. This allows you to measure how many wicks you need so that your candle burns beautifully at the end and there are no wax residues on the edge of the container.
Melting wax:
If you want to know how much soy wax your JESIN container needs, fill this container with water again to the desired height of your wax. Ideally, it should always be 0.5 cm below the edge. This amount of water x 0.9 = the gram amount for the amount of soy wax required
Melt the soy wax in the double boiler over medium heat. Stir regularly and keep an eye on the temperature - ideally it should not rise above 85°C.
* (optional) Add fragrance and color:
As soon as the wax has completely melted, you can add fragrance oil and colorant. Stir thoroughly so that everything is evenly distributed.
Pour wax:
Carefully pour the liquid wax into the prepared container. Ideally, your container is at room temperature and has even been on a heater beforehand. You can give the wick(s) some support with a perforated craft sticks.
Let it cool down:
Let the candle cool completely and harden at room temperature. This can take several hours.
Trim the wick:
Cut the wick to about 0.5-1 cm in length to ensure that the candle burns evenly.
Voilà, your homemade soy wax candle is ready! Not only is it a wonderful addition to your home, but it is also a testament to your creativity and attention to detail.
In a world that is often characterized by stress and chaos at times, candle making offers a welcome break. It combines craftsmanship, creativity and relaxation in a wonderful way while also creating a cozy home. So, light your new candle, sit back and enjoy the warm light and calming scent - you deserve it!